1.  Acceptance

 

1.1    The terms and conditions apply automatically once the Client commissions a service from London Stone Carving Ltd, even if no formal document is signed. By using the services, the Client is deemed to have read, understood, and accepted these terms and conditions in full.

 

1.2    Please carefully read these terms and conditions before using our services or commissioning work.

 

2.  Price Quotations

 

2.1    London Stone Carving Ltd will provide the Client with a price quotation for the services upon request, via email. The quotation is valid for 60 days. After this period, London Stone Carving Ltd reserves the right to alter or refuse to honour the quotation.

 

2.2    London Stone Carving Ltd will provide a quote based on the information provided by the client, if upon commencement of the work any new information or factors arise, London Stone Carving Ltd reserves the right to adjust the quote accordingly.

 

3.  Additional Expenses

 

3.1    The Client is responsible for reimbursing London Stone Carving Ltd for any additional expenses incurred in completing the work, such as shipping charges or extra travel expenses for delivery.

 

4.  Design Provision

 

4.1    If the Client provides design drawings or images for the commissioned work, they must ensure that they have permission to use such designs and do not breach any copyright laws.

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5.  Artwork Progress

 

5.1    London Stone Carving Ltd will email progress photos of the artwork to the Client during the creation process at request, along with an estimated completion date. Minor alterations to the design content can be made at this stage. Major changes will incur additional cost.

 

5.2    London Stone Carving Ltd reserves the right to share "work in progress" photos on social media, unless the Client expresses a wish for this not to be done, or a non disclosure agreement is signed.

 

5.3    Once the artwork is complete, London Stone Carving Ltd will email the Client a photo of the finished stone carving or invite them for a studio visit. Only very minor adjustments can be made at this stage.

 

6.  Copyright

 

6.1    London Stone Carving Ltd retains the copyright to the artwork created from the Clients' design. The artwork cannot be reproduced, and its usage is not permitted on any other website apart from London Stone Carving Ltd's website and social media pages, without permission from both London Stone Carving Ltd and the Client.

 

6.2    London Stone Carving Ltd reserves the right to display the artwork on their website and social media pages. If the Client is unhappy about the artwork being displayed, they must declare this upon placing the commission.

 

6.3    The Client retains ownership of the artwork but must obtain permission from London Stone Carving Ltd to share images or videos of it on social media or make any reproductions. 

 

6.4    If London Stone Carving Ltd has given permission to share images or videos of the works, full credits to London Stone Carving Ltd must be clearly shown.

 

7.  Deposit

 

7.1    To confirm a commission slot, London Stone Carving Ltd requires a non-refundable 50% deposit from the Client.

 

8.  Payments

 

8.1    Invoices will be issued by London Stone Carving Ltd upon completion of the artwork and before collection/delivery. Invoices are primarily sent via email, but the Client must provide a current postal address. Payment in full is due within 7 days of the invoice. London Stone Carving Ltd does not accept part payments or payments in instalments, unless agreed to by both parties prior to the issuing of the invoice.

 

8.2    London Stone Carving Ltd accepts payment by Bank Transfer or Cheque. Payment details will be provided on the invoice

 

9.  Termination before Completion of Commission

 

9.1    If the Client terminates the services of London Stone Carving Ltd after agreeing to a commission but before the commissioned project is complete, London Stone Carving Ltd reserves the right to retain any non-refundable deposits paid.

 

9.2    Should the Client cancel the commission agreement after the artwork has been completed, London Stone Carving Ltd reserves the right to invoice for the full amount, minus any non-refundable deposits already paid.